Inactive Accounts

Customers should be able to view details of all current and savings account held with the bank, including those that are in an inactive status. The current and savings dashboard, hence, displays a widget that displays the number of inactive current and savings accounts. The customer can view additional details of these inactive accounts by selecting the ‘View All’ link on this widget.

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Dashboard > Current and Savings > My Account page > Overview > Inactive Accounts Card > Inactive Account Details

Inactive Account Card

Field Description

Field Name	Description
Customer Name	Name of the primary account holder in the account.
Product / Offer Name	Name of the product / offer under which the account is opened.
Account Number	The account number in masked format.
Status	The status of the account.
Net Balance	Net balance in the account in the account currency.

To view details of an accounts:

Click on a specific card to view the details of that account.
OR
Click Back to go back to the current and savings account dashboard.

Inactive Accounts – Account Details

Field Description

Field Name	Description
Account Details
Customer Name	Name of primary account holder.
Account Number	Account number in the masked format.
Nickname	The nickname given to the account by the account holder. This nickname can be changed or deleted. For more information on Account Nickname, click here.
Basics
Customer ID	Customer ID of the primary account holder is displayed.
Account Type	Account type of the selected account that is current or savings.
Holding Pattern	The holding pattern of the account i.e. single or joint. For example: For single owner - single For joint ownership - joint or multiple
Joint Account Holder	Name of the joint account holder.
Branch	Branch name in which the account is held.
Status	Status of the account. Status could be: Inactive Dormant
Balance and Limits
Available Balance	The current available balance in the account.
Amount on Hold	Displays the earmarked amount or the amount on hold in the account.
Net Balance	The amount that can be withdrawn from the account.
Unclear Funds	That amount of funds that have not yet been credited to the account. This amount will include the amount deposited through checks and drafts that have not yet completed the bank’s clearing cycle.
Overdraft Limit	The maximum credit allowed by the bank for the account
Advance Against Unclear Funds Limit	The maximum amount that can be utilized as advance against funds that have not yet been cleared.

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