New Debit Card

This feature enables customers to submit requests for new debit cards to be issued against their operating accounts. Customers can request for new debit cards to be issued against any of their current or savings accounts. While initiating the request for a new debit card, the customer must specify the reason for which a new card is being requested and also define the name to be embossed on the card. The customer must also specify where the new card is to be delivered.

This feature acts as a service requestA Service Request is a user request for information or advice, or for a standard change. (SRA Service Request is a user request for information or advice, or for a standard change.) and an SR number is generated when the customer submits the request. Customers can track their status through the Service request module by clicking on the link provided on the Current and Savings Account dashboard.

You are here How to reach here:

Dashboard > Current and Savings > My Account page > Overview > Current and Savings Account Card > Account Details > Debit Cards > Apply for New Debit card > New Debit card

ClosedField Description

Field Name

Description

Customer Name

Name of the primary account holder.

Account Number

The account number in masked format.

Account Nickname

The nickname given to the account by the account holder. This value is displayed only if a nickname has been assigned to the account.

For more information on Account Nickname, click here.

Specify Reason

The reason for which a new debit card is being applied.

The options can be:

  • New Card
  • Previous card was hotlisted
  • Previous card not working

Name on Card

The name to be embossed on the card.

Delivery Location

The customer is required to specify where the new card is to be delivered.

The options are:

  • Branch Near Me
  • My Address

This section appears if customer select My Address option in the Delivery Location field.

Select Address

The address at which the new card is to be delivered..

The options are:

  • Work
  • Residence
  • Postal

Address

The complete address of the primary account holder’s work place, residence or that defined as postal address will be displayed based on which option has been selected in the address selection field.

This section appears if customer select Branch Near Me option in the Delivery Location field.

Select City

The customer can filter branches based on city.

Select Branch

The customer can select a branch at which the new card is to be delivered. The names of all the branches in the city selected in the previous field will be displayed.

Branch Address

The complete address of the branch selected will be displayed once the customer selects a branch.

To apply for a new debit card:

  1. From the Specify Reason list, select the appropriate reason to apply for a new card.
  2. In the Name on Card field, enter the name to be displayed.
  3. In the Delivery Location field, select the appropriate delivery mode.
  4. If you select the Branch Near Me option:
  5. From the Select City list, select the appropriate option.
  6. From the Select Branch list, select the appropriate option. The branch address appears.
  7. If you select the My Address option:
  8. From the Select Address list, select the appropriate delivery address.
  9. Click Submit.
  10. The Review screen appears. Verify the details and click Confirm.
    OR
    Click Cancel to cancel the transaction.
  11. The success message along with the service request number appears. Click Done to complete the transaction.

Home

Copyright Information

View Table of Contents