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Example of Activity ScreenPop Command

For loading a screen pop for an activity, the Channel Type parameter must be provided with the same value sent in the CTIActivityInsert request. In this case, the parameters are as shown in Table 11:

Table 11. Example of Parameter Values for Activity ScreenPop Command
Parameter
Value Example

Channel Type

Inbound Voicemail

Command

ScreenPop

Record Id

1QA2-D903189

Record Type

Activity

    
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