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Oracle CRM On Demand CTI Developer's Guide > CTI Integration APIs > CTI Activity Web Service >
CTIActivityWrapUp Input Parameters
The CTIActivityWrapUp method accepts the input parameters shown in Table 6. In a SOAP request, the parameters are supplied in the list of Interaction XML nodes. A maximum of five interactions can be specified in a single request.
Table 6. CTIActivityWrapUp Method Input Parameters
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AgentOfferTime |
Yes |
Date-Time |
The time that the interaction is offered to an agent. AgentOfferTime is also used as a primary key for differentiating activity records with the same InteractionId. |
ChannelType |
Yes |
LOV |
The channel type, equivalent to the activity subtype. The possible values are as listed in Table 3. |
InteractionId |
Yes |
String (30) |
Part of the primary key of the activity, together with AgentOfferTime. |
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