Oracle CRM On Demand Documentation Library: Claim Record Type

The claim record types allow insurance professionals to view the claims created by contacts, households, and business accounts. Insurers can also use the claim record type to quickly record critical information regarding the first notice of loss and accurately route the claim to the appropriate personnel.

Table 6 shows the fields that you might want to set up in the Oracle CRM On Demand Financial Services Edition for this record type.

Table 6. Claim Record Type Fields
Field Name	Action
Ability to Work	Add picklist values: No Partial Yes
At Fault	Add picklist values: Insured Driver NA Other Driver Unknown
Category of Loss	Add picklist values: Dwelling Other Structures Personal Property
Class of Employee	Add picklist values: Clerical Management Supervisor
Kind of Loss	Add picklist values: Fire Injury Theft
Liability Source	Add picklist values: Injured Employee Property of Employee Damaged Property of Private Person
Line of Business	Add picklist values: Auto General Liability Life Property
Location of Loss	Add picklist values: Adverse Claimants Home Address Business Address Other Location
Loss Code	Add picklist values: 100 101 102
Loss Type	Add picklist values: Collision Injury
Medical Injury Code	Add picklist values: IDC-9 IDC-10
Part of Body Injured	Add picklist values: Head Injury Left Shoulder Right Shoulder
Place of Injury	Add picklist values: Factory Office Warehouse
Relationship to Insured	Add picklist values: Colleague Employer Supervisor
Reported By	Add picklist values: Agent Driver of Insured Vehicle Named Insured
State	Add picklist values: AZ CA CO
Status	Add picklist values: Loss Report Open Reviewed
Type of Injury	Add picklist values: Burn Fracture Sprain

Configuration Guide for Oracle CRM On Demand Financial Services Edition, Release 35		Copyright © 2017, Oracle and/or its affiliates. All rights reserved. Legal Notices.