Oracle CRM On Demand Desktop Administration Guide > How Oracle CRM On Demand Desktop Maps Fields Between Oracle CRM On Demand Data and Microsoft Outlook Data >

How Oracle CRM On Demand Desktop Maps Fields Between Oracle CRM On Demand Activities and Microsoft Outlook Tasks


This topic describes how Oracle CRM On Demand Desktop maps fields between an Oracle CRM On Demand activity and a Microsoft Outlook task. Table 21 describes how Oracle CRM On Demand Desktop maps fields between an Oracle CRM On Demand activity and a Microsoft Outlook task.

Table 21. How Oracle CRM On Demand Desktop Maps Fields Between Oracle CRM On Demand Activities and Microsoft Outlook Tasks
Oracle CRM On Demand Field
Microsoft Outlook Field
Required
Description

Owner

Owner

Yes

For more information, see How Oracle CRM On Demand Desktop Maps the Owner Field Between an Oracle CRM On Demand Activity and a Microsoft Outlook Task.

Type

The type that the user specifies when the user links an Oracle CRM On Demand record. The default value is To Do.

No

When a task is shared, Oracle CRM On Demand Desktop creates an activity in Microsoft Outlook with an Activity value of Task.

The default value is specified in the customization package. You can change this value.

Subject

Microsoft Outlook Task Subject

Yes

The value that is set for a private task is specified in the customization package and is included in the localization resources.

Priority

The values are:

  • 1-High
  • 2-Medium
  • 3-Low

Microsoft Outlook priority

The values are:

  • 1-High
  • 2-Medium
  • 3-Low

No

For more information, see How Oracle CRM On Demand Desktop Maps the Priority Field.

Description

Description.

A private task does not include a description.

No

If the Private check box is set to allow a shared task, then Oracle CRM On Demand Desktop sets the Comments field to a value that is defined in the customization package, such as Unavailable.

Start Date

Start Date

No

The Start Date for an activity is the start date that the user sets for a task. If the user does not enter the start date, then the start date for the activity is also empty.

CompletedDatetime

Completed Date

No

This is the completed date on the task in Oracle CRM On Demand.

Completed

Completed flag

No

None.

DueDate

Due Date

No

This is the due date on the task in Oracle CRM On Demand.

Status

Status

No

For more information, see How Oracle CRM On Demand Desktop Maps the Status Field of an Activity.

Account

Account association that the user specifies when the user links an Oracle CRM On Demand record.

No

None.

Opportunity

Opportunity association that the user specifies when the user links an Oracle CRM On Demand record.

No

None.

Contacts

Contact association that the user specifies when the user links an Oracle CRM On Demand record.

No

None.

Oracle CRM On Demand Desktop Administration Guide, Version 5.2 Copyright © 2017, Oracle and/or its affiliates. All rights reserved. Legal Notices.