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Administering Oracle CRM On Demand > Application Customization > Record Type Application Customization Page > About Using Web Links to Create New Integration Scenarios

About Using Web Links to Create New Integration Scenarios

Adding Web link custom fields to Oracle CRM On Demand provides many new integration opportunities. You can create an integration, based on the user interface, to on premise and external systems that allow users to navigate directly to content from Oracle CRM On Demand.

Some examples include:

• Create a link to a financial Web site based on the account ticker symbol that brings up a stock chart for the account.
• Create a link to an internal system that uses Web Services and creates a composite view of data from multiple on premise and hosted solutions relevant to the current account.

NOTE: Although it is possible to use a URL to embed a report or dashboard in a custom Web applet, Web tab, or Web link of the URL type, this functionality is not fully supported, and the URL might not work after an upgrade. For information about where reports and dashboards can be embedded in Oracle CRM On Demand, see About Embedding Reports and Dashboards in Oracle CRM On Demand.

For step-by-step instructions on how to create Web links, see Setting Up Web Links.