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Reports > Getting Started with Answers (Custom Reports) > About Subject Areas in Reports > Campaign Response History Analytic Subject Area

Campaign Response History Analytic Subject Area

Availability

This subject area is available in all editions of Oracle CRM On Demand.

NOTE: Campaign response data is limited to data from Oracle Email Marketing On Demand campaigns only. It does not display response data for campaigns where the data has been entered through the Oracle CRM On Demand user interface. Oracle Email Marketing On Demand has been discontinued and no new campaigns can be started. You can continue to use this subject area to report on existing campaign data.

Business Purpose

This subject area allows you to analyze campaign information, including response data from Oracle Email Marketing On Demand campaigns. It complements the campaign subject areas, which provide the campaign performance data. It allows companies to analyze the response to an Oracle Email Marketing On Demand campaign by answering the following questions: How many people received the campaign? How many of them responded? How did they respond? How long did it take them to respond? and so on.

Relationship Type

Simple

Optimized Custom Fields

This subject area has custom fields that are optimized to reduce the query time when they are used in filters. Optimized custom fields are in folders where the name ends with Optimized Custom Fields or Optimized Custom Metrics, such as Account Optimized Custom Fields and Opportunity Optimized Custom Metrics. Numeric custom fields, such as those with a type of CUR, INT, or NUM, are available as metrics in the optimized custom metrics folder, if the record type is the driving object in a specific subject area. For example, the Account record type is the driving object in the Account History subject area.

The following record types have optimized custom fields and metrics coverage in Oracle CRM On Demand Answers and one or more of these record types might be present as dimensions or facts in this subject area:

This subject area has fields that are optimized for reducing the query time when they are used in filters. Optimized fields end with the words Code or UTC. For example, the Account dimension has an Account Type field. There is also an Account Type Code field, which is the optimized version of the Account Type field. Similarly, there is an Indexed Date UTC field, which is the optimized version of the Indexed Date field. Using the optimized field in the filter generates faster queries. This method is faster than using the standard field. For information on using optimized filtering fields, see Using Optimized Filtering Fields. The following dimensions in this subject area have optimized filtering fields:

• Campaign

Dimensions

This subject area has the following dimensions:

• Account
• Campaign
• Campaign Recipient
• Campaign Response
• Date

Metrics

The complete list of metrics for this subject area is as follows:

• Metrics
  • Number (#) of Recipients. This metric is based on the campaign recipient field.
  • Number (#) of Hard Bounces. This metric is based on the response types of: Address Moved, Bad Address, and Bad Sender.
  • Number (#) of Soft Bounces. This metric is based on the response types of: Mailbox Problem, System Problem, Network Problem, Protocol Problem, Security Problem, Message Too Large, Vacation, and Last Resort.
  • Number (#) of Responders. This metric is based on the delivery status.
  • Number (#) of Responses. This metric is based on the delivery status.
  • Number (#) of Open Responses. This metric is based on the response type of Message Opened.
  • Number (#) of Click Through. This metric is based on the response type of Click-Through.
  • Number (#) of Opt Ins. This metric is based on the response type of Opt-In to List.
  • Number (#) of Opt Outs. This metric is based on the response type of Opt-Out from List.
  • Number (#) of Global Opt Ins. This metric is based on the response type of Global Opt-In.
  • Number (#) of Global Opt Outs. This metric is based on the response type of Global Opt-Out.
  • Average (Avg) Days to Respond. This metric is based on the delivery status.

Usage Notes

The campaign response metrics are based either on the delivery status or the response type. For example, the number of hard bounces is based on the response type, not the delivery status, even though there is a delivery status of Hard Bounce.

The Account dimension includes a Book hierarchy, which enables you to analyze metrics and related attributes at any level.