Print      Open PDF Version of Online Help

Reports > Getting Started with Answers (Custom Reports) > About Subject Areas in Reports > Solutions Reporting Subject Area

Solutions Reporting Subject Area

Availability

This subject area is available in all editions of Oracle CRM On Demand.

Business Purpose

In this subject area, you can analyze solutions by product, product category, service request, and expiration date dimensions, as well as the relationship between solutions and their associated service requests. You can also analyze important solution and related service requests metrics that help your company to evaluate the status and effectiveness of solutions.

Relationship Type

Many-to-Many

Dimensions

This subject area has the following dimensions:

• Expiration Date
• Product
• Product Category
• Service Request
• Solution

Optimized Custom Fields

This subject area has custom fields that are optimized to reduce the query time when they are used in filters. Optimized custom fields are in folders where the name ends with Optimized Custom Fields or Optimized Custom Metrics, such as Account Optimized Custom Fields and Opportunity Optimized Custom Metrics. Numeric custom fields, such as those with a type of CUR, INT, or NUM, are available as metrics in the optimized custom metrics folder, if the record type is the driving object in a specific subject area. For example, the Account record type is the driving object in the Account History subject area.

The following record types have optimized custom fields and metrics coverage in Oracle CRM On Demand Answers and one or more of these record types might be present as dimensions or facts in this subject area:

Metrics

The complete list of metrics for this subject area is as follows:

• Solution Custom Metrics
  • Average (Avg) Indexed Currency
  • Average (Avg) Indexed Number
  • Indexed Currency
  • Indexed Number
• Number (#) of Solutions
• Number (#) of Approved Solutions
• Number (#) of Published Solutions
• Number (#) of Obsolete Solutions
• Number (#) of SRs
• Number (#) of Open SRs
• Number (#) of Closed SRs

Usage Notes

The Product Category dimension is an independent dimension, not driven through product as are other subject areas. This is specifically done to match the special behaviour of the Solutions user interface where a product category can be assigned to a solution without a product value.

The Service Request dimension includes a Book hierarchy, which enables you to analyze metrics and related attributes at any level.