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Administering Oracle CRM On Demand > Business Process Management > Workflow Monitors > Workflow Wait Monitor

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Workflow Wait Monitor

From the Workflow Wait Monitor, you can view the details of the pending instances of Wait actions and details of the workflow actions. For example, if an instance of a workflow Wait action is pending for longer than you expect, then you can use the Workflow Wait Monitor to investigate the instance and look at the configuration of the workflow action, and if necessary, you can delete the instance.

NOTE: When you delete a pending instance of a Wait action, none of the remaining actions on the workflow rule are performed.

For example, you might configure a workflow rule with the following intended sequence of actions:

  1. A Wait action with a duration of 24 hours
  2. A Send Email action
  3. A Wait action with a duration of 48 hours
  4. A Send Email action
  5. A Create Task action

If the actions are correctly configured, then the first Wait action in the sequence, action 1, remains in the Pending state for at least 24 hours. After the wait period ends, the Send Email action (action 2) is performed. The second Wait action (action 3 on the workflow rule) is next in the sequence. It remains in the Pending state for at least 48 hours. After the wait period ends, the Send Email action (action 4) and the Create Task action (action 5) are performed.

NOTE: The wait period specifies the minimum amount of time that must pass before Oracle CRM On Demand starts to execute the other actions on the workflow rule. The actual amount of time that passes before the other actions are executed might be longer, depending on the load on the Oracle CRM On Demand database and the Oracle CRM On Demand server, and also on the number of Wait actions that are pending when the wait period ends.

However, if the wait period on action 3 was incorrectly specified as 48 days rather than 48 hours, then the action remains in the Pending state until 48 days have passed. You can see the action in the Workflow Wait Monitor, and you can view the action details to see whether the wait period is incorrectly specified. You can then delete the Wait action instance.

When you delete the Wait action instance, the workflow rule instance is terminated, and the remaining actions on the rule instance are not performed. In the previous example, the following occurs:

  • If you delete action 1 while it is pending, then actions 2, 3, 4, and 5 are not performed.
  • If you delete action 3 while it is pending, then actions 4 and 5 are not performed.

NOTE: Wait actions are the only type of workflow actions that are held in the Pending state.

For information about using the Workflow Wait Monitor, see the following topics:
Published 7/6/2017 Copyright © 2005, 2017, Oracle. All rights reserved. Legal Notices.