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Oracle Web Services On Demand Guide > Oracle CRM On Demand Objects Accessible Through Web Services > Core Parent Objects (Web Services v2.0) > SolutionThe solution object stores information on solutions to customer problems or service requests. Solutions can be reused if the same problem is identified with a product or service. This prevents the duplication of work for customer service representatives. Child ObjectsAttachment, Book, Message Response, Messaging Plan, Messaging Plan Item, Messaging Plan Item Relation, Service Request. Methods CalledTable 412 details the methods called by the Solution service. FieldsTable 413 details the required and read-only fields for the solution object. Table 414 provides a list of the user key combinations for the solution object. Table 415 details the picklists available for the solution object. |
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Oracle Web Services On Demand Guide, Version 23.0 (Oracle CRM On Demand Release 35) | Copyright © 2017, Oracle and/or its affiliates. All rights reserved. Legal Notices. | |