Viewing Guest Details

1. On the Fleet Management screen, select Module menu, and click Guest Relation Management. Guest Details screen appears.
2. On the Guest Details screen, in the left navigation pane:
   1. In the Search drop-down list, enter Passenger Info in the given fields.
   2. Click inside the Ships field and select the ship from the list appears.
   3. Click inside theCruise field and select the cruise from the list appears.
   4. Click on the check-box to select a port. You have an option of selecting multiple ports at a time.
   5. Click Search to search for the details. List of ships appears in the right pane.
   6. Select the ship of your choice and expand the list.
   7. Select the guest from the list and the information is reflected in the extreme right pane.
   8. Under Embarkation/Disembarkation, select the Start and End dates from the drop-down list.
   9. Click Search on the lower left of the panel. The information appears on the right side.
   10. Click Port to view the details of all the stored ports.
   11. Search the Date Range from the guest embarked port to guest disembarked port.
   12. Enter your frequent cruiser card information, underCard info.
   13. Enter the information in the given fields, under Special Criteria.

   Note:

   Search criteria can work with any selection and it is not mandatory to choose date and port together. Date and port can also be selected individually to perform search and results would be generated accordingly.
3. In theSettings drop-down list:
   1. Select Public or Private settings.
   2. Insert a template name and select Save Current .
   3. Select an existing XML template in the Load From drop-down list.
   4. Click Delete Current to delete the template.

      Note:

      The Private settings enables only the logged in user to view this template. The Public settings show the template to all users.
4. From the Grid drop-down list select the color of your choice to change the color of the screen.

   Note:

   Not all onboard available Guest Details are displayed on the OHC Fleet Management screen, but these details are available for marketing data exports.