Contents

Title and Copyright Information

Preface

1 About Oracle Hospitality Cruise Fleet Management Viewer

2 The Fleet Management System Welcome Screen

• Overview of Guest Relation Management
  • Viewing Guest Details
  • Viewing Guest History Merge
  • Viewing Group Management
  • Viewing Shore Excursion Management
  • Customizing Statistical Analysis
  • Exporting a Template
  • Financial Classifications
    • Setting Classifications Types
  • Shore Side Departments
    • Hotel Operation
    • Customer Service Department
    • Onboard Revenue Department
    • Finance Department
    • Marketing Department
  • Adding and Editing a Ship
    • Resonline for Adding and Editing Ship
    • Change Logs and Error Logs Details
  • Adding Users and Groups
    • Logging And Security Shore-Side
    • Active Directory Integration In Fleet Management System

3 Fleet Management Components

4 Emergency Response System (ERS)

• Logging in to Emergency Response System
• Viewing Vessels in Emergency
• Viewing Passenger Details

5 Gangway Activity

• Viewing OHC Gangway Activity

6 Encryption Manager (EM)

7 Security Server

• Security Server Encryption
• Secure Clients
• Importing the Self-Signed Certificates
• Internet Information Services (IIS) Set Up
  • Setting Up IIS on Microsoft Windows 7
  • Setting Up IIS on Microsoft Windows Server 2008 and 2008 R2
  • Setting Up IIS on Microsoft Windows Server 2012
  • Setting Up IIS on Microsoft Windows Server 2016
• Adding HTTPS Binding
• Updating the Configuration File
• Frequently Asked Questions and Troubleshooting

8 Sender and Receiver Data Transfer Interface

• Configuring Sender
• Setup and Configuration
• Interface Preparation and Best Practices
• Pre-Requisite
• Receiver
• Syncing Data

9 Corporate Data Transfer Interface

• Methods of Data Transfer
• Message Formats
• Types of Data Transfer
• Type of Connections
• Message Structure

10 Watchdog

• Adding a New Rule

11 Itinerary Tracker

• Login Screen for Itinerary Tracker
• Overview
• Itinerary
• Cruise Setup
• Creating a new Itinerary
• Voyages
• Creating a New Voyage
• Creating a Cyclic Cruise
• Canceling and Assigning A New Port
• Locations
• Port Agents Itinerary Tracking System
• General
• Reports

12 Report Auto Sequencer

• Report Auto Sequencer

13 Workflow

• Activity Status and Settings

14 Corporate Access Module

• Business Flow
• Visitors
• Approvals
• My Request Form
• Crew Family Details Form
• Orphaned Emails Form
• Crystal Reports
• Setup
• General

15 Reservations Online

• General Setup
• Ships Decode
• Internal Data Mapping - Source And Target Mapping
• Internal Data Mapping - Several Sources Target Table
• Internal Data Mapping - System Source
• Data Mapping
• Data Mapping Details
• Source Data Filtering
• Data Processing
• Reservations Messaging Process
• IFC Interface - Import Reservations To The Ship Database
• Reservation Status
• Reservation Status Alerts

16 Universal Check In XML Generator

• Messaging Process
• Settings

17 Database Schema Password Manager

• Migrating Schema Entries to the Latest Encryption
• Changing Schema Passwords
• Adding a Schema Entry