Guest Invoices, Guest checks - can be recreated (printed, exported to file) at any time directly within Fleet Management.
Medical insurance invoices (Insurance claim forms) - can be reproduced (if initially issued onboard using medical module).
Individual Guest comments and complains - onboard follow up taken, Guest compensations per Guest/cruise.
Group records and account information.
Guest and public areas maintenance Work-order - statuses, date and time of completeness.
Credit card authorizations, settlements per Guest/cruise/transaction can be verified if transferred and required (details masked).
Amenities and special request – verifying inserts.
Guest history records (all cruises per individual Guest).
Application activities – time of check in, routing of posting, close accounts, etc.
Gangway activities – verifying onboard presence during certain occasions.
Individual Guest Comment Card ratings with included handwritten comments on the Comment Card.
Complaint and work order statistics.
Parent topic: Shore Side Departments