Customer Service Department

For post-cruise customer service contact and/or analyzing of customer satisfaction levels, main areas of interest are:
  • Guest Invoices, Guest checks - can be recreated (printed, exported to file) at any time directly within Fleet Management.

  • Medical insurance invoices (Insurance claim forms) - can be reproduced (if initially issued onboard using medical module).

  • Individual Guest comments and complains - onboard follow up taken, Guest compensations per Guest/cruise.

  • Group records and account information.

  • Guest and public areas maintenance Work-order - statuses, date and time of completeness.

  • Credit card authorizations, settlements per Guest/cruise/transaction can be verified if transferred and required (details masked).

  • Amenities and special request – verifying inserts.

  • Guest history records (all cruises per individual Guest).

  • Application activities – time of check in, routing of posting, close accounts, etc.

  • Gangway activities – verifying onboard presence during certain occasions.

  • Individual Guest Comment Card ratings with included handwritten comments on the Comment Card.

  • Complaint and work order statistics.