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Siebel Application Services Interface Reference > Predefined Application Service Interfaces >
Siebel Service Request
The Siebel Service Request ASI is part of the Manage Service Request business process. Use this ASI to synchronize service requests in the Siebel application with an external target application. This ASI facilitates both outbound and inbound data synchronization between the Siebel application and an external target application. Figure 31 describes the Siebel Service Request ASI structure.
Figure 31. Siebel Service Request ASI
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Table 66 lists the integration components and user keys of this ASI.
Table 66. Siebel Service Request Integration Components
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Action |
Action |
- Id
- Activity UID
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Account External Product |
AccountExternalProduct |
- AEP Account Id, AEP Product Id, Version
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Service Request |
ServiceRequest |
- Primary Organization Id, SR Number
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SR External Product |
SrExternalProduct |
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Table 67 lists the fields and their attributes. Fields without a length specified do not have a maximum length associated with them.
Table 67. Siebel Service Request ASI Fields
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Account External Product |
AEP Account Id |
AEPAccountId |
DTYPE_ID |
30 |
No |
AEP Product Id |
AEPProductId |
DTYPE_ID |
30 |
No |
Id |
Id |
DTYPE_ID |
30 |
No |
Version |
Version |
DTYPE_TEXT |
30 |
No |
Action |
Abstract |
Abstract |
DTYPE_TEXT |
100 |
No |
Activity SR Id |
ActivitySRId |
DTYPE_ID |
15 |
No |
Activity UID |
ActivityUID |
DTYPE_TEXT |
30 |
No |
Asset Id |
AssetId |
DTYPE_ID |
15 |
No |
Asset Number |
AssetNumber |
DTYPE_TEXT |
100 |
No |
Audience |
Audience |
DTYPE_TEXT |
30 |
No |
Comment |
Comment |
DTYPE_TEXT |
1,500 |
No |
Description |
Description3 |
DTYPE_TEXT |
100 |
No |
Done |
Done |
DTYPE_TEXT |
30 |
No |
Duration Hours |
DurationHours |
DTYPE_NUMBER |
22 |
No |
Duration Minutes |
DurationMinutes |
DTYPE_NUMBER |
22 |
No |
Id |
Id |
DTYPE_ID |
30 |
No |
Planned |
Planned |
DTYPE_TEXT |
30 |
No |
Planned Completion |
PlannedCompletion |
DTYPE_TEXT |
30 |
No |
Primary Owner Id |
PrimaryOwnerId |
DTYPE_ID |
15 |
No |
Resolution Code |
ResolutionCode |
DTYPE_TEXT |
30 |
No |
Started |
Started |
DTYPE_TEXT |
30 |
No |
Type |
Type |
DTYPE_TEXT |
30 |
No |
Service Request |
Abstract |
Abstract |
DTYPE_TEXT |
100 |
No |
Account |
Account |
DTYPE_TEXT |
100 |
No |
Account Id |
AccountId |
DTYPE_ID |
15 |
No |
Account Location |
AccountLocation |
DTYPE_TEXT |
50 |
No |
Agreement Id |
AgreementId |
DTYPE_ID |
15 |
No |
Area |
Area |
DTYPE_TEXT |
30 |
No |
Asset Id |
AssetId |
DTYPE_ID |
15 |
No |
Closed Date |
ClosedDate |
DTYPE_TEXT |
30 |
No |
Commit Time |
CommitTime |
DTYPE_TEXT |
30 |
No |
Contact Business Phone |
ContactBusinessPhone |
DTYPE_TEXT |
NA |
No |
Contact Created |
ContactCreated |
DTYPE_TEXT |
30 |
No |
Contact First Name |
ContactFirstName |
DTYPE_TEXT |
50 |
No |
Contact Id |
ContactId |
DTYPE_ID |
15 |
No |
Contact Last Name |
ContactLastName |
DTYPE_TEXT |
50 |
No |
Customer Reference Number |
CustomerReferenceNumber |
DTYPE_TEXT |
64 |
No |
Description |
Description |
DTYPE_TEXT |
2,000 |
No |
Entitlement Id |
EntitlementId |
DTYPE_ID |
15 |
No |
Entitlement Name |
EntitlementName |
DTYPE_TEXT |
50 |
No |
Group Id |
GroupId |
DTYPE_ID |
NA |
No |
Id |
Id |
DTYPE_ID |
30 |
No |
Owned By Id |
OwnedById |
DTYPE_ID |
30 |
No |
Owner |
Owner |
DTYPE_TEXT |
50 |
No |
Primary Organization Id |
PrimaryOrganizationId |
DTYPE_ID |
15 |
No |
Primary Service Agreement Id |
PrimaryServiceAgreementId |
DTYPE_ID |
15 |
No |
Priority |
Priority |
DTYPE_TEXT |
30 |
No |
Product |
Product |
DTYPE_TEXT |
100 |
No |
Product Id |
ProductId |
DTYPE_ID |
15 |
No |
SR Number |
SRNumber |
DTYPE_TEXT |
64 |
No |
SR Type |
SRType |
DTYPE_TEXT |
30 |
No |
Serial Number |
SerialNumber |
DTYPE_TEXT |
NA |
No |
Service Request Type |
ServiceRequestType |
DTYPE_TEXT |
30 |
No |
Severity |
Severity |
DTYPE_TEXT |
30 |
No |
Source |
Source |
DTYPE_TEXT |
30 |
No |
Status |
Status |
DTYPE_TEXT |
30 |
No |
Sub-Area |
Sub-Area |
DTYPE_TEXT |
30 |
No |
Sub-Status |
Sub-Status |
DTYPE_TEXT |
30 |
No |
Type |
Type |
DTYPE_TEXT |
30 |
No |
operation |
operation |
DTYPE_TEXT |
30 |
No |
searchspec |
searchspec |
DTYPE_TEXT |
250 |
No |
SR External Product |
Name |
Name |
DTYPE_TEXT |
100 |
No |
Version |
Version |
DTYPE_TEXT |
30 |
No |
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