|
Siebel Dealer Administration Guide > Managing Warranty Claims >
Verifying Warranty Entitlement and Coverage
When a customer reports a problem with an asset to a dealer or service provider, before any work can commence, the dealer or service provider must obtain information about the warranty coverage for the asset. If warranty coverage exists, the dealer or service provider can proceed with performing the necessary work. This task is a step in Roadmap for Creating and Managing Warranty Claims. To verify warranty entitlement and coverage
- Navigate to the Administration - Service screen, and then Warranty Policies.
- Select the asset serial number.
The details of the warranty coverage for the asset appear and include: the status, policy number, and start and end dates.
|
