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Roadmap for Creating and Managing Warranty Claims

The life cycle of a warranty claim for an asset consists of the many life cycles and actions.

To create and manage warranty claims, perform the following tasks and processes:

1. Verifying Warranty Entitlement and Coverage.
2. Process of Creating a Prewarranty Authorization.
3. Process of Creating a Work Order.
4. Process of Creating a Warranty Claim.
5. Updating a Warranty Claim.

Figure 1 shows the workflow for warranty claims. The vertical division represents the entities that are performing actions at different points in the cycle. These entities include the following:

• Customer
• Channel partner or service organization
• OEM
• Supplier

Arrows indicate the flow of information that triggers different actions. Some of the actions include the following:

• Verifying the coverage of the asset policy
• Creating and approving prewarranty authorizations
• Creating work orders
• Creating and approving claims

Figure 1. Workflow for Managing Warranty Claims