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Siebel Dealer Administration Guide > Managing Warranty Claims > Updating a Warranty ClaimOften after a warranty claim is submitted to a manufacturer for approval, the claim might be rejected and returned to the dealer for further clarification or possibly denied. Some reasons for which a warranty claim might be returned include: When a claim is returned for further clarification, you can update the line items in the warranty claim to correct the problem and address the reason why the claim was returned. After doing so, you can resubmit the claim for reconsideration. Sometimes it might be necessary to cancel a warranty claim after it has been submitted. This task is a step in Roadmap for Creating and Managing Warranty Claims. |
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