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Siebel Business Process Framework: Workflow Guide > Administering, Testing, and Migrating Workflow Policies > Administering Workflow Policies > Running a Workflow Policy with the Workflow Action AgentIf Siebel CRM runs an action, then the Workflow Action Agent sends a request to the Email Manager and Page Manager. You must define a component for each Workflow Action Agent server task. The Workflow Action Agent does the following:
Starting the Workflow Action AgentYou can start the Workflow Action Agent in the same way that you start the Workflow Monitor Agent. For more information, see Creating a New Workflow Monitor Agent Server Component. If you start the Workflow Action Agent, then it is recommended that you use the following guidelines:
For more information about starting Workflow Action Agent, see Siebel System Administration Guide. Shutting Down the Workflow Action AgentYou shut down the Workflow Action Agent in the same way that you shut down the Workflow Monitor Agent. For more information, see Creating a New Workflow Monitor Agent Server Component. If you restart a workflow policy process, then a Workflow Action Agent process immediately begins tracking relevant activities that occurred since it was shut down. Using Workflow Action Agent for Batch PoliciesYou can run Workflow Action Agent separately with batch policies. Workflow Action Agent does not typically improve how Siebel CRM runs a batch policy, but if the action persists for a long time or is intensive, then the Workflow Action Agent might improve this processing. To use workflow action agent for batch policies
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