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Siebel CRM Web Services Reference > Siebel CRM Primary Web Services > Universal InboxUniversal Inbox is an existing business service providing functionality to create, update Inbox items or owner, invoke actions, and so on. This can be modified to include methods to invoke Approve and Reject Actions that will be deployed as a Web service. Universal Inbox OperationsFor a list of operations associated with this Web service, see Table 1422.
Request Message Description: UniversalInboxCallActionFor a description of this request message, see Table 1423.
Response Message Description: UniversalInboxCallActionFor a description of this response message, see Table 1424.
This operation will return the following messages:
Invalid input conditionsInboxItemId and ActionName are required input parameters to execute the action. Comments is an optional parameter. Processing errorsErrors occurring during workflow execution and so on will be handled by Web services framework and the error extracted will be sent as SOAP fault. Universal Inbox Application InterfaceThis topic describes the application objects called by this Web service. For more information on application implementation, refer to your application development documentation on Oracle Technology Network. Service Object (Business Service or Workflow)For a description of the service objects for this Web service, see Table 1425.
Data Object (Integration Object)Since all Input and Output parameters are Strings, Integration Object is not required. Example Package for Universal InboxTo view an example of messages for this Web service, navigate to the documentation library for Siebel Business Applications on Oracle Technology Network, and click the Related Files link next to the link for Siebel CRM Web Services Reference to access a zip file. Extract the files in the zip file. RequestSee the following file to view the sample code: ...\UniversalInbox\UniversalInbox_request.xml ResponseSee the following file to view the sample code: ...\UniversalInbox\Universal_Inbox_response.xml Interface Description (WSDL) for Universal InboxTo view the interface description for this Web service, navigate to the documentation library for Siebel Business Applications on Oracle Technology Network, and click the Related Files link next to the link for Siebel CRM Web Services Reference to access a zip file. Extract the files in the zip file. |
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