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CMU Contact Sync Workflow

This workflow synchronizes contact data between the Siebel CRM application and the billing application.

Figure 25 shows this workflow.

A user initiates this workflow by creating a contact record or by changing any field for the business component for a contact record in the Siebel CRM application.

Figure 25. CMU Contact Sync Workflow

Workflow Description. This workflow performs the following actions:

1. Query Contact. Queries for the updated contact details.
2. Get Custom Attributes. Reads the enterprise details, such as the enterprise server name, language, and locale.
3. Set Custom Attributes. Sets the enterprise details as part of the request message.
4. Contact Update Web Service. Calls an asynchronous proxy Web service to send the contact details to the billing application.

Associated Business Service Methods. The following table shows the steps in this workflow that call business service methods.