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About Exemption Profiles in Siebel Communications


End users create an exemption profile to list subsidy and exemption information for which the customer may be eligible. An exemption profile includes fields to track when a subsidy or exemption takes place, and it records the receipt of supporting information.

Table 8 describes some fields in the Exemption Profiles form.

Table 8. Exemption Profile Fields
Section
Field
Comments

LIFELINE

Eligible

Customer's eligibility for Lifeline assistance.

Received Date

Date when Lifeline documentation is received.

Effective Date

Date when Lifeline assistance is effective.

Renewal Date

Date when Lifeline renewal is required.

DIRECTORY ASSISTANCE

Status
Effective Date

Select from the Status drop-down list and the Effective Date calendar.

TAX EXEMPTION

Federal Id
State Id
County Id
City Id

Identification numbers to show eligibility for a federal, state, county, and city exemption for tax.

Tax Exemption Number

Number of the certificate that is issued for temporary exemption from tax.

TEL-ASSISTANCE

Requested
Status
Social Security     Number
Effective Date

Select from the Status drop-down list and the Effective Date calendar.

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