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Configuring Siebel Open UI > Overview of Siebel Open UI > About Using This Book > Support for Customizing Siebel Open UISiebel CRM supports the following customizations in Siebel Open UI. You must carefully consider the implications of doing this customization and development:
It is strongly recommended that you carefully consider the support policies that this topic describes before you customize Siebel Open UI. For more information about the support that Oracle provides, see Scope of Service for Siebel Configuration and Scripting - Siebel Open UI (Article ID 1513378.1) on My Oracle Support. Oracle only supports usage and features of the Siebel Open UI JavaScript API as described in Oracle's published documentation. This policy makes sure that your deployment properly uses this API and helps to make sure your deployment works successfully. You are fully responsible for support of any custom code that you write that uses this API. For product issues that are related to this API, Oracle might request a minimal test case that exercises your API modifications. Oracle supports your usage of an Integrated Development Environment (IDE) of your choice that you use to write native JavaScript code that you then deploy to work with the Siebel Open UI JavaScript API. Oracle does not support the features of or the quality of any third-party IDE. Oracle supports your usage of the Siebel Open UI JavaScript API with a rendering environment and system integration that you choose. Oracle has implemented Siebel Open UI in HTML. You can use this implementation as a template for your deployment on other technologies. This template approach allows you to expedite development. However, Oracle can in no way support these customizations because this work is outside the scope of Oracle's support for customizations. It is recommended that you work with Oracle's Application Expert Services on any implementation issues you encounter that are related to the Siebel Open UI JavaScript API. For more information, see Getting Help from Oracle. If your current deployment includes an integration that resides on the desktop, and if this integration does not easily support migration to JavaScript integration, then it is recommended that you move this integration to the Siebel Server, or use a Web service on the desktop that can integrate to this server. Oracle provides code examples only to help you understand how to use the Siebel Open UI JavaScript API with Siebel Open UI. Oracle does not support your usage of these code examples. It only supports usage of this API as described in Application Programming Interface |
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