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Overview of Siebel Open UI

Siebel Open UI is an open architecture that you can use to customize the user interface that your enterprise uses to display Siebel CRM business process information. These processes must meet the requirements of a wide range of employee, partner, and customer applications. You can use Siebel Tools to do these customizations, and you can also use Web technologies, such as HTML, CSS, or JavaScript. Siebel Open UI uses these technologies to render the Siebel Open UI client in the Web browser. It uses no proprietary technologies, such as browser plug-ins or ActiveX.

Siebel Open UI can run any Siebel business application on any Web browser that is compliant with the World Wide Web Consortium (W3C) standards. It can display data in Web browsers that support Web standards on various operating systems, such as Windows, Mac OS, or Linux. For example:

• Internet Explorer
• Google Chrome
• Mozilla Firefox
• Apple Safari

Siebel Open UI uses current Web design principles, such as semantic HTML and unobtrusive JavaScript. These principles make sure configuration for the following items remains separate from one another:

• Data and metadata that determines HTML content
• Cascading Style Sheet configurations that determine styling and layout
• JavaScript behavior that determines client logic

You can modify each of these items separately and independently of each other. Siebel Open UI dynamically adjusts itself to the screen space available on the device and platform from which it is being accessed. Siebel Open UI will hide some of the objects that it displays on a Siebel screen when it displays Siebel CRM data in a list or form on the smaller footprint of a mobile device. Hiding these objects, such as menus or tabs, can help to optimize mobile screen usage. Siebel Open UI can use swipe and zoom features that are native on a tablet for the same user interface that it uses for keyboard and mouse events that are native on a desktop.

Siebel Open UI can reference a third-party resource. For example, you can configure Siebel Open UI to get data from a supplier website, incorporate it with Siebel CRM data, and then display this data in the client. For example, it can get literature information from a supplier, and then include this information in a detailed display that includes information about the product, such as images, diagrams, or parts lists. It can mix this information with Siebel CRM data, such as customers who own this product, or opportunities who might be interested in purchasing this product.

The architecture that Siebel Open UI uses includes well-defined customization points and a JavaScript API that allow for a wide range of customization for styling, layout, and user interface design. For more information, see Architecture of Siebel Open UI. For more information about the JavaScript API that Siebel Open UI uses, see Application Programming Interface.

For information about deploying Siebel Open UI, including supported features, see Article ID 1499842.1 on My Oracle Support. For more information about using Siebel Tools, see Using Siebel Tools.