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Configuring CTI Hoteling Telesets

You can configure the telesets in your call center for hoteling, which allows an agent to log in to the Siebel application from any one of a pool of telesets and computers that have been configured for this purpose and allows the agent to use voice communications features.

For more information, refer to Configuring Telesets for Hoteling.

It includes the following topics:

• How it Works
• Applicable Releases