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Desktop Integration Siebel Agent Guide > DISA Supported Features > Configuring CTI Hoteling TelesetsYou can configure the telesets in your call center for hoteling, which allows an agent to log in to the Siebel application from any one of a pool of telesets and computers that have been configured for this purpose and allows the agent to use voice communications features. For more information, refer to Configuring Telesets for Hoteling. |
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