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Desktop Integration Siebel Agent Guide > DISA Supported Features > Configuring CTI Hoteling Telesets >

How it Works

  1. The administrator configures teleset for hoteling.
  2. The agent logs in to Siebel Contact Center.
  3. The agent is associated to the teleset.
  4. The agent logs in to CTI Toolbar.
  5. The agent answers inbound calls with the teleset.

The following diagram shows the Configuring CTI Hoteling telesets feature:
      
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