Siebel Web Clients

Includes the following client types:

• Siebel Web Client
• Siebel Mobile Web Client
• Siebel Developer Web Client (limited support)
• Siebel Mobile applications

For more information, see About Siebel Client Types.

Siebel Application Interface

The Siebel Application Interface identifies requests for Siebel data and forwards them to the Siebel Servers. It receives data from Siebel Servers and helps format it into Web pages for Siebel clients.

You install and configure the Siebel Application Interface as a separate module, located in the DMZ. (The DMZ or demilitarized zone is located behind an external firewall but outside of an internal firewall.)

For more information, see About the Siebel Application Interface.

Siebel Server load balancing

Siebel native load balancing is provided by Siebel Application Interface and Siebel Gateway working together.For more information, see About Siebel Server Load Balancing.

Siebel Enterprise Server

A logical grouping of Siebel Servers that connect to one database and that allows management of Siebel Servers as a group. The corresponding configuration entity is called the Siebel Enterprise. For more information, see About the Siebel Enterprise Server and the Siebel Server.

Siebel Servers

Application server software that provides both user services and batch mode services to Siebel clients or other components. For more information, see About the Siebel Enterprise Server and the Siebel Server.

Siebel Gateway

Stores configuration and status information for Siebel Enterprise, Siebel Server, Siebel Application Interface, Siebel Enterprise Cache, Siebel Constraint Server, and other components. For more information, see About the Siebel Gateway.

Siebel database

Stores database records. Includes third-party RDBMS software and Siebel tables, indexes, and seed data. Also includes the Siebel runtime repository.

Siebel File System

Shared file system directory or directories storing data and physical files used by Siebel clients and Siebel application components. For more information, see About the Siebel File System.

Siebel deployment

All of the physical and logical elements required to deploy Siebel applications, including:

• Siebel database
• Siebel Gateway
• Siebel Enterprise (configuration entity)
• Siebel Servers
• Siebel Application Interface
• Siebel clients and Web browsers
• Other components, such as Siebel Enterprise Cache and Siebel Constraint Engine

Siebel Enterprise Integration Management (EIM)

Siebel Enterprise Application Integration (EAI)

These modules allow importing and exporting of data from other databases to the Siebel database, and various other integration services. For more information, see About Siebel Enterprise Integration Manager and About Siebel Enterprise Application Integration.

Siebel Tools

Siebel Web Tools

Siebel CRM provides two main development tools:

• Siebel Tools is a Windows-based, integrated environment for configuring Siebel applications.
• Siebel Web Tools is an Application Object Manager component that provides similar functionality through the Siebel Web Client. Most of the information provided about Siebel Tools also applies to Siebel Web Tools.

You use Siebel Tools to modify standard Siebel objects and create new objects to meet your organization's business requirements. For example, you use Siebel Tools to extend the data model, modify business logic, and define the user interface.

NOTE:  For more information about these programs, see About Siebel Tools and Siebel Web Tools. See also Using Siebel Tools.