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Siebel CRM Fundamentals Guide
Siebel Innovation Pack 2017, Rev. A
E52425-01
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Synchronization Process

Figure 11-1 shows the steps that are involved in the synchronization process.

Figure 11-1 Synchronization Process

Surrounding text describes Figure 11-1 .

The steps in the synchronization process (shown in Figure 11-1) are as follows:

  1. You make offline changes to the data on your mobile device (tablet or laptop).

  2. You dial in and synchronize data.

    You initiate the synchronization process by choosing File, then Synchronize Database from the application-level menu.

  3. The server accepts all the changes to the server data and any new or changed data from your mobile device.

  4. You see all the changes to your mobile device data and any new or changed data from the server.