Siebel Life Sciences Guide > Closing Adverse Events and Complaints > Process of Closure for Adverse Events and Complaints Management >

Closing Product Issues

When the status of the product issue is changed to closed, the LS Medical Product Issue Close workflow:

• Does a user authentication
• Locks down these fields:

  Asset #	Serial #
  Lot #	Manufacture Date
  Manufacture Name	Street Address
  City	State
  Postal Code	Country

• Makes all fields read-only

For more information about the workflow, see About Configuring Close and Reopen Buttons for Product Issues.

This task is a step in Process of Closure for Adverse Events and Complaints Management.

To close a product issue

1. Navigate to Product Issues screen, then the Product Issue List view.
2. In the Product Issue List, select a product issue record.
3. Click Close.
4. Complete user authentication.