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For example, if Dr. Smith mistakenly signs for the receipt of samples on a request form having a different physician's name (such Dr. Jones), then the sample form is inaccurate. In this example, the sales representative must change the name on the original call to the correct physician (Dr. Smith) and have Dr. Smith sign again.
Using the Recreate Receipt button, the sales representative can capture a second signature on the corrected sample form. The Pharma application automatically tracks the appropriate audit trail information required by the FDA and similar agencies in other countries in the recreate receipt functionality.
This task is a step in Process of Completing Call Activities.
The Recreate Receipt process first attempts to deactivate current signatures before capturing a new one. If you re-extracted your local database after having captured a signature, the original signature record will not be available to you, hence the process is aborted and you will not be able to capture a recreated receipt signature. Nothing happens when you click the Recreate Receipt button for calls created and signed prior to the re-extraction of your local database.
If you require that local signatures are downloaded from the server to your local database, contact your Oracle sales representative for Oracle Advanced Customer Services to request assistance from Oracle's Application Expert Services.
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