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Working with Messaging Plans

Messaging plans combine a number of messages in a specific sequence. For example, a presentation that comprises of a number of slides are displayed in a specific sequence. Messaging plans are created by brand managers, product managers, and sales operation managers. You can associate messaging plans with objectives for a sales representative. You can also associate messaging plans with marketing communications (Contact Call Offers) directed at a contact.

A high level process of messaging plans is as follows:

• Create, update and revise messaging plans
• Preview messaging plan
• Release messaging plan
• Provide sales representatives access to messaging plans
• Associate messaging plans to Objectives and Marketing Communications Offers

This topic contains the following information:

• Creating Messaging Plans
• Updating Messaging Plans
• Defining Access to, Releasing, and Revising Messaging Plans
• Associating Help With Messaging Plans
• Associating a Messaging Plan with an Objective
• Associating a Messaging Plan with Contact Call Offers
• Personalizing Messaging Plans
• Accessing and Delivering Messaging Plans Using the PCD Viewer
  • Showing Presentations Using the PCD Viewer
  • Recording Responses to Presentations
  • Decompressing PCD Content
  • PCD Viewer APIs