Siebel Life Sciences Guide > Using Personalized Content Delivery > Using Signature Control for Personalized Content Delivery >
Deleting a Sample Row
A representative can delete a sample in signature component. For example, if the representative is speaking with Dr. A and discovers that the sample is not of use, the sample row can be deleted. To delete the sample row in the signature component
- Navigate to the Activities screen, then the Contact Call Detail screen.
Alternatively, navigate to the Activities screen, then the Accounts Contact Call detail screen
- Select a sample from Samples Dropped.
- Click Detail to open the PCD Viewer.
The PCD viewer auto-loads the optimal set of messaging plans for each customer interaction.
- Click Sign from the PCD Viewer toolbar.
- To delete a sample, select it first and then delete it.
- Save the changes.
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