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Scenario for Managing Life Sciences Products

This topic outlines an example process performed by a Siebel products administrator and end users. Your company might follow a different process according to its business requirements.

A medical devices company has a new product to bring to market. To make the new product available to sales representatives in the field, the administrator defines the new product within Siebel CRM, creates a price list, and then associates the new product with the price list. Next he enters new background information (called decision issues) that the home office wants to communicate to the field. Finally, he uses the capture hierarchy command to update the product hierarchy so the new product can be inventoried by the sales representatives who are using the Siebel Medical application.

Sales representatives use the Products screen to view product information and enter change requests.