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Checking Electronic Signatures

End users can use Siebel Pharma (desktop application) or the Siebel Mobile application for Siebel Pharma to electronically capture signatures. The Signature Audit Administration view lists all the electronically captured signatures of a contact to whom samples were dropped in a linear format.

As the samples administrator, be sure to check Signature Audit Administration regularly and perform signature capture verification to make sure that signatures collected from each contact are consistent.

The signature capture verification determines if the call information has been modified by comparing the information captured from the signature (the signature event string) with the current call information (the current call string). Reasons for call information modification include:

• Recreation of a sample receipt
• Sample adjustments
• Fraud

Signature capture verification is launched from the Verify button on the Signature Audit.

As the samples administrator you are responsible for your company's samples inventory and making sure it complies with regulatory rules and regulations. Use the views described in Table 18 to monitor samples activity across the enterprise.

Performing Signature Audit

Sales representatives capture electronic signatures from doctors when drugs are sampled. Signature Audit is the process by which the sample compliance teams periodically audit the signatures in the application to check that they are authentic.

To perform signature audit

1. Navigate to the Sample Compliance screen, then the Signature Audit view.
2. Perform a query based on a doctor's name.
3. Click Verify to compare signatures. Alternatively, you can manually compare the signatures.
4. (Optional) Generate an incident for a signature, relate the incident to a case, and track all activities as follows:
   1. Navigate to the Sample Compliance screen.
   2. Select the Signature Audit view
   3. Select a record from the Signature list applet.
   4. Select one or more signatures from the Signatures applet and click Generate Incidents.

      The application creates incidents for each of the selected signatures.

5. View incidents from the Incidents screen, then the Incidents List view.

NOTE:  If a Contacts record is deleted, the application removes the contact name from lists that reference that contact's name in the S_CONTACT table. Therefore, if the Contact Id is deleted from the S_ACT_SIGN table, the last name and first name fields appear empty in the Signatures form within the Signature Audit Administration view. However, deleting a Contacts record does not affect the Contact Full name because it is stored in a text field in the same table. In the Pharma Signature Receipt Form, the control before the Signature shows the full name of the contact at the time of the call (that is, no reference to the S_CONTACT table). Because the contact's name is not removed from this list, a permanent and complete electronic record of calls captured with signatures recorded electronically is maintained.

Generating a Receipt for Calls with Electronic Signatures

The Sample Events and Receipts view shows an entire sample transaction as it was recorded at the time the signature was captured. Sales representatives can submit electronically captured signatures using the Siebel Pharma desktop application or the Siebel Mobile application for Siebel Pharma.

To display Sample Events and Receipts

• Navigate to the Sample Compliance screen, then the Sample Events and Receipts view.