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Siebel Loyalty Administration Guide > Working with Siebel Loyalty Program Members > About Using Loyalty Member Services > Reactivating Loyalty PointsIf members do not use all their points and some points expire, then the members might want to reactivate expired points. If you enable point reactivation, then the customer service representative can reactivate non-qualifying points that have expired. The customer sales representative cannot reactivate qualifying points. You specify how long reactivated points remain active when you define the Points Reactivation product. You specify which point types can be reactivated and how long they can be activated after they expire when you define point types. The customer sales representative cannot reactivate more points than the number that have expired recently enough that they can still be reactivated. The member pays for this service in cash. To make it possible for the member service representative to reactivate points, the administrator must perform the following setup tasks:
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