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Siebel Loyalty Administration Guide > Working with Siebel Loyalty Program Members > About Working with Loyalty Members Using the Siebel Application Interface > Approving Loyalty Members' TransactionsSome transactions might require manager approval. After member service representatives submit transactions that require approval to their managers for their consideration, managers can view and approve them, and member service representatives can display the audit trail for those approvals. For information about how the managers approval limit is set up, see Adding Employees as Loyalty Users. Submitting Transactions for ApprovalAfter creating transactions, member service representatives submit certain transactions for management approval. To submit a transaction for approval
Approving or Rejecting TransactionsAfter member service representatives submit transactions, loyalty managers view the transactions and consider them for approval. To approve or reject a transaction
Viewing the Approvals for a TransactionMember service representatives can view an approvals audit trail for each transaction to learn its history of approvals or rejections. Some transactions can also be rejected automatically. For example, a redemption transaction is rejected if the member does not have enough points for this redemption. If a transaction is rejected because there were no points, then it does not appear in the approval history. The audit trail only shows records changed during the approval process, whose Status was changed by an employee. To view the approvals for a transaction
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