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Siebel Loyalty Administration Guide > Working with Siebel Loyalty Program Members > About Working with Loyalty Members Using the Siebel Application Interface > Entering and Modifying Loyalty Members' Service RequestsMembers can enter service requests in the Loyalty Web site or can contact member service representatives with their service requests. Member service representatives must be designated to view and deal with these service requests. One or more employees must be designated to assign service requests entered through the Web site to the appropriate owner. Member service representatives must change the value in the Status field as they work on and close the service request. To enter, view, or modify a member service request
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