Bookshelf Home | Contents | Index | PDF |
Siebel Loyalty Administration Guide > Setting Up Siebel Loyalty Programs > Process of Setting Up Loyalty Programs > Creating Point Blocks for Loyalty ProgramsA point block is a set of points, which can be assigned to the host company or a partner. Point blocks must be used so a host company or partner can give reward points to members. Whenever a member accrues points, those points come from a point block associated with that host company or partner. In the event that a host company or partner's point block has insufficient points to reward members, then a partner or host could allocate more points or allow point credits according to the terms of their agreement. To make points available for use, point blocks must be sold to prepaid partners or to the host company. Point blocks can be created when you set up the program and periodically during the life of the program Once a point block is created, it must be submitted for approval. This task is a step in Process of Setting Up Loyalty Programs. Each point block is created for use by the host company or by a prepaid partner company. Partner companies buy points, as described in About Selling Loyalty Points to Partners. A single point block can apply to multiple point types. The conversion rate defined for each point type determines the relationship between member points and partner points. For example, a program can have the point types Miles, Status Credit and Regular. Rather than defining a partner point block for each point type, you define a single point block with a conversion rate for each point type, such as 1 for Miles, no conversion rate for Status Credits, and 0.1 for Regular points. See Setting Up Unified Point Type for Partner Account Debit. Creating Point BlocksThe loyalty administrator creates the point blocks and submits them to a manager for approval.
Approving Point BlocksAfter the loyalty manager creates the point block, another manager might have to approve it.
Checking the Points Remaining in a BlockWhen it has been approved, all the fields in the mint block become read-only, so they cannot be edited. In the Points Remaining field, users can see the calculated value of the number of points in the block that have not been distributed. Loyalty administrators must check periodically to see which blocks have few points remaining, so they can create new point blocks as replacements. To avoid checking in this way and creating new point blocks manually, you can set up auto-creation of point blocks for prepaid partners, as described in Setting Up Auto-Creation of Point Blocks. To check the points remaining in blocks
|
Siebel Loyalty Administration Guide | Copyright © 2018, Oracle and/or its affiliates. All rights reserved. Legal Notices. | |