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Siebel Loyalty Administration Guide > Setting Up Siebel Loyalty Promotions > About Hierarchical Rules for Loyalty PromotionsIf you have a complex promotion with many rules, then it might be difficult to create individual rules using the method described in Creating Rules for Loyalty Promotions, because it involves a large amount of repetition. Rules hierarchies allow you to reduce this repetition as follows:
Rule hierarchies have the following benefits:
Figure 5 shows the interface used for creating hierarchical rules. Benefits of Hierarchical RulesThis example shows the benefits of hierarchical rules. You have a promotion with three variables and three possible conditions for each:
If you wrote a separate rule for every possible combination of these conditions, then you would have to write 27 rules. If you had a fourth variable, also with three possible conditions, then you would have to write 81 rules. The same criteria would be repeated in many rules. This repetition makes it difficult for the Loyalty administrator to enter the rules, and it slows processing because the engine must process each criterion separately. If you use hierarchical rules, then:
The third level of the hierarchy includes all 27 combinations of the conditions, but the three rules in the first level are only entered once each, and the three rules in the second level are only entered three times each. By contrast, with conventional, non-hierarchical rules, you would have to enter all the conditions nine times each. |
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