Siebel Loyalty Administration Guide > Setting Up Siebel Loyalty Promotions >
Troubleshooting Action-Based Bonuses
If an action based bonus does not work properly, then check that the following requirements have been met:
- There must be exactly one product with each of the following Part Numbers
- These products must be associated with the correct Organization, which is the same Organization as the Program.
- The following Workflows must be Active:
- LOY ABB New Member Process
- LOY ABB Web Update Process
- LOY ABB Web Update Shell Process
- LOY Action Based Bonus Referral Subprocess
- LOY Action Based Bonus Subprocess
- The following Run Time Events must exist and be active:
BusComp LOY Member - WriteRecordNew - GetProfileAttr("ApplicationName") = "Siebel Loyalty" OR GetProfileAttr("ApplicationName") = "Siebel Loyalty Partner Portal" - LOY ABB New Member Record
BusComp LOY Member - WriteRecordUpdated - GetProfileAttr("ApplicationName") = "Siebel Loyalty eMember" - LOY ABB Write Member Record eApps
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