Siebel Loyalty Administration Guide > Setting Up Siebel Loyalty Redemptions > Points-To-Pay Conversion >
About Redemption with Conversion Pricing
The general steps for redemption with conversion pricing is as follows:
- The member selects an itinerary or product.
- The loyalty program obtains the redemption price options.
- The member selects the price option.
- The loyalty program provides a recalculated price option.
- The member accepts this price option.
- Siebel Order Management creates a quote for member acceptance.
- Siebel Order Management creates the order and redemption transaction.
Step 4 is the unique step in this process. The details of Step 4 are described in About Converting Points to Pay. About Converting Points to Pay
To convert points to pay, the Siebel Loyalty's points to pay process completes the following steps:
- Checks whether the member's point balance is sufficient.
Once the member selects one of the price options, Siebel Loyalty calls the Convert Points to Pay business service. The business service checks the member's credit and determines whether the member has a sufficient points balance. There are different process flows depending upon the credit check result. If the member has a sufficient point balance, then Siebel Loyalty proceeds to call Siebel Order Management to create a quote.
- Checks the loan setup for the member tier.
If the member's point balance is less than the points component of the redemption price, then Siebel Loyalty checks whether there is a loan setup for the member's tier and for the point type in the redemption price.
- Calculates the extent of the loan.
If there is a loan setup, then based on the setup (minimum or maximum of percentage of current balance, or an absolute value), the process calculates the extent of loan.
- Checks if the maximum loan is sufficient for the redemption.
After calculating the extent of the loan, Siebel Loyalty checks whether the maximum loan limit is sufficient. If the required loan is within the maximum loan limit, then Siebel Loyalty creates an automatic loan (accrual transaction) with the loan equal to the difference between the redemption price in points and the member's point balance. It takes the price option selected by the member forward to the create quote process.
- Checks the points-to-pay conversion.
If there is no loan setup for the member tier or point type, or the loan required is more than the maximum loan limit, then Siebel Loyalty checks whether a points- to-pay conversion must be performed.
The points-to-pay conversion pricing is optional for loyalty programs. To enable points-to-pay conversion, you need to check the points-to-pay field at the loyalty program level. Siebel Loyalty determines whether it is required to convert points to pay based on this field as well as the set of conditions described in About Points-To-Pay Conversion. The most basic of these conditions is that the member does not have a sufficient balance even after considering the eligible loan to that member.
- Identifies the pricing line.
Siebel Loyalty identifies the points pricing line setup in Admin - Products, used for calculating the price option selected by the member.
- Checks the cost-per-point setup.
Siebel Loyalty checks whether the cost per point option is set up in the identified points pricing line.
- Calculates the pay component:
- Returns the new price option:
The business service returns the new price option for the member to accept. After the member accepts the price option, the business service calls Siebel Order Management to create a quote.
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