Siebel Order Management Guide Addendum for Communications > Employee Asset-Based Ordering >

Scenario for Working with Promotion Upgrades

This topic gives one example of how promotion upgrades might be used. You might use promotion upgrades differently, depending on your business model.

A customer contacts a company's call center and wants to disconnect her promotion group. The call center agent selects the customer's account and disconnects the promotion group. As a result, there is a line item that has an Action field defined as -, and others as Delete.

The order validation returns a warning to the call center agent for the disconnected asset, because it is no longer associated to any promotion group, which contradicts the minimum asset membership cardinality. He informs the customer that the disconnected asset cannot exist without being part of a promotion group, and that there is an option to upgrade to a different plan.

If the customer chooses to upgrade her plan, then the call center agent can then upgrade the promotion for the customer.