Siebel Order Management Guide Addendum for Communications > Employee Asset-Based Ordering > About Promotion Transitions Ambiguity Resolution >

About Manually Resolving Ambiguous Promotion Transitions

Any promotion transition in which there are several possible outcomes for one or more components can cause an ambiguity. Ambiguity can occur during the following flows:

• Promotion Transition:
  • Upgrade. Upgrades from a source to a target promotion
  • Merge. Merges from source promotions to a target promotion
  • Split. Splits from a source promotion to target promotions
• Promotion Application:
  • Add to Promotion. Adds an existing source asset to a target promotion asset
  • Promotion Recommendation. Applies Promotion Recommendations to source assets or order lines

Ambiguity is caused by the following promotion definition cases:

• Multiple Component Definitions. There are at least two similar component definitions in the pool of target promotions
• Over Max Cardinality. A component definition is unique in the target promotion, but its maximum cardinality is less than the total number of matching items in the pool of source items

When an ambiguity occurs during a promotion transition for which the administrator has enabled manual promotion ambiguity resolution, the user is presented with a dialog box to resolve the ambiguity. The dialog box displays a list of ambiguous component instances and a target promotion definition.