Siebel Order Management Guide Addendum for Communications > Partner Asset-Based Ordering >

Order Management with Power Partner Commerce

This topic provides information about how Power Commerce users create quotes and orders. The Power Commerce user works with an interface similar to the quote and order screens of employee applications, such as those in Oracle's Siebel Communications and Oracle's Siebel Media. This order-entry interface gives the user full access to the Quotes and Orders modules that employees use.

NOTE:  The topic about asset-based ordering in Siebel Order Management Guide covers the processes and procedures that use the Quotes and Orders modules.

The Power User can help customers who need more assistance. For example, to upgrade the existing service for a customer, a Power Commerce user might need access to the customer account to compare the customer's existing entertainment service package to a new service offering.

After identifying the customer and accessing the customer account, the Power Commerce user can then create a quote and fax, email, or mail the quote to the customer.

Later, the customer might call again to add or delete items from the order or to get additional comparative information. The Power Commerce user can access the appropriate screens based on the status of the order. Whether the order is pending or complete, the Power Commerce user can generate a quote and order based on the customer's new requirements.

A Power Commerce user typically manages customer quotes and orders in the same way that an employee manages them. For more information about managing customer quotes and orders, see the topic about asset-based ordering in Siebel Order Management Guide.