Siebel Order Management Guide Addendum for Communications > Creating Communications Promotion Groups > Process of Managing Promotion Groups >

Disconnecting Promotion Groups

You can disconnect a promotion group by following this procedure. Disconnecting a promotion group disconnects all the memberships associated with that promotion group.

This task is a step in Process of Managing Promotion Groups.

To disconnect a promotion group

1. Navigate to the Accounts screen, then the Accounts List view.
2. Find the account for which you want to disconnect a promotion group, and click the link in the Account Name field.
3. Click the Account Summary view tab.
4. In the Installed Assets list, find the promotion group that you want to disconnect.
5. Click Disconnect.

   Your Siebel application performs the following processing:

   • If the Delete Member flag of the membership is set to Y, then it checks for commitments of the promotion group, all its membership products, and its member assets. If a violation is detected, then your Siebel application displays a warning message prompting you to accept or reject the commitment.
   • Calculates penalty charges if appropriate.
   • If the Delete Member flag of the membership is set to Y, then it checks whether the member asset is associated with more than one membership. If the asset is associated with more than one membership, then your Siebel application displays a warning message to the user.
   • Generates one order to disconnect the promotion group, its associated memberships, and its associated members.

For more information about the internal processing involved in disconnecting a promotion group, see Promotion Group Disconnect.