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Siebel Public Sector Guide > Administering Siebel Public Sector > Process of Setting Up Approval Templates > Creating Approval Templates for IncidentsPerform the following procedure to create an approval template for an incident. To allow users to select the appropriate templates from the Incidents screen, you must select values for the following fields: Incident Type, Priority, Start Date, and Status when you create an approval template for an incident. If users need the template immediately, then make sure you set the Status field to Active and the Start Date field to the default creation time. The selection of templates that users see depends on the values in the incident record for Incident Type and Incident Priority. For example, a user who creates an incident record with the values of Child Welfare (Incident Type) and Urgent (Incident Priority), can select only an approval template with the same values. This task is a step in Process of Setting Up Approval Templates. To create an approval template for incidents
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