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Siebel Public Sector Guide > Administering Siebel Public Sector > Process of Setting Up Approval Templates > Creating Approval Templates for Benefits CasesPerform the following procedure to create an approval template for a benefits case. When you create an approval template for a benefits case, the Category field of the template is populated with a value of Benefit, and you cannot change this value. To allow users to select the appropriate templates from the Cases screen, you must select values for the following fields: Territory Name, Priority, Start Date, and Status when you create an approval template for a benefits case. If users need the template immediately, then make sure you set the Status field to Active and the Start Date field to the default creation time. The selection of templates that users see depends on the values in the case record for Category, Territory, and Priority. For example, a user who creates a case record with the values of Benefit (Category), New York (Territory), and Urgent (Priority), can select only an approval template with the same values. This task is a step in Process of Setting Up Approval Templates. To create an approval template for benefits cases
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