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Siebel Financial Services Enterprise Application Integration Guide > Financial Services EAI Business Scenarios > Data Access and Replication > Accessing Customer History InformationFinancial Service institutions are typically very cautious in the way they treat customer data. However, they still need to provide access to data while replicating as few times as possible, if at all. Your Customer Service agents need to know the transaction history of your customers in order to serve them best. This information is typically stored in Customer Account Transaction Management systems on mainframe computers. Table 25 details the requirements for integrating customer transaction history information into Siebel. Siebel Virtual Business Components (VBC) are built to handle just this business need. VBCs abstract external data and present it to the Siebel application as part of the Siebel data model. All the Siebel business logic and user interface components can process Virtual Business Components in exactly the same way that they handle regular Siebel Business Application components. Table 26 displays the requirements for customer data access integration.
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