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Installing Desktop Integration Siebel Agent on Client Computers

This topic provides information about installing software on user computers that enables users to use certain features in Siebel Business Applications that formerly were based on Java applets. This software is called Desktop Integration Siebel Agent, which is sometimes called DISA.

Many major browsers no longer support Netscape Plugin Application Programming Interface (NPAPI). Consequently, as of Siebel Innovation Pack 2016, Siebel Business Applications no longer provide special-purpose Java applets to extend application functionality in the browser. As of Siebel Innovation Pack 2016, Desktop Integration Siebel Agent is provided to support similar functionality.

Customers can install and deploy Desktop Integration Siebel Agent on user computers for use with employee applications such as Siebel Call Center. In the current release, Desktop Integration Siebel Agent supports inline editing of attachments, CTI hoteling, Send Email (F9) integration with Microsoft Outlook, and batch fulfillment printing.

For more information about installing and deploying Desktop Integration Siebel Agent, see Desktop Integration Siebel Agent Guide. See also 2107511.1 (Article ID) on My Oracle Support. For information about hoteling, see Siebel CTI Administration Guide. For more information about using Desktop Integration Siebel Agent for the Send Email (F9) integration with Microsoft Outlook, see 2117013.1 (Article ID) on My Oracle Support.

NOTE:  Future Siebel Patchset releases for Siebel Innovation Pack 2017 might include an updated version of Desktop Integration Siebel Agent, which might support additional features. If a new version is distributed in a patchset release, then the new version will be described in the Siebel Patchset Installation Guide for Siebel CRM, 1614310.1 (Article ID) on My Oracle Support.

Related Books

Desktop Integration Siebel Agent Guide

Siebel CTI Administration Guide

2117011.1 (Article ID) on My Oracle Support (about DISA)

2117013.1 (Article ID) on My Oracle Support (about Send Email integration with DISA)

Siebel Patchset Installation Guide for Siebel CRM, 1614310.1 (Article ID) on My Oracle Support