Bookshelf Home | Contents | Index | PDF |
Siebel Field Service Integration to Oracle Real-Time Scheduler Implementation Guide > How the Connector Synchronizes Activity and Related Data from Oracle Real-Time Scheduler to Siebel CRM > Overview of How the Connector Synchronizes Activity and Related Data from Oracle Real-Time Scheduler to Siebel CRMDuring a search to find the best solution to minimize costs, Oracle Real-Time Scheduler continually changes certain activity parameters. Oracle Real-Time Scheduler performs these changes on the following items: Siebel Field Service Integration to Oracle Real-Time Scheduler does the following:
This integration performs this work without physical intervention from a CSR (customer service representative). When an Activity is dispatched or a Shift, Break, or POU is created or updated, Oracle Real-time Scheduler invokes a Web Service to pass the relevant data to the integration component. The data is sent to Siebel CRM from the integration component by invoking Web Services. |
Siebel Field Service Integration to Oracle Real-Time Scheduler Implementation Guide | Copyright © 2017, Oracle and/or its affiliates. All rights reserved. Legal Notices. | |